Derya Launches Industry-First AI Agent on Customer Service Lines

Derya, a manufacturer of precision firearms with U.S. headquarters and manufacturing operations in Jacksonville, Florida, recently announced the launch of its advanced AI customer service agent, now available during normal business hours. Building on its pioneering AI chatbot debut in January 2025—believed to be the first implementation of AI chat by any firearms manufacturer—Derya continues to lead the industry in customer experience innovation.

The new AI agent is designed to handle general inquiries efficiently while supporting customers in over 30 languages. It complements the company’s live support team rather than replacing it. As a company that established U.S. operations less than two years ago and is actively hiring, Derya remains fully committed to human interaction for more complex needs.
“We are not cutting people, we are growing,” said vice president Dustin Jones. “We’re less than two years old in the United States and we’re actively hiring. We pride ourselves on answering the phone with live agents when needed. For general inquiries the AI agent can handle, we will use it as much as possible. As we grow and expand, this gives us the option to save on costs while still giving a great experience for people who need a live agent. It also gives us the flexibility to speak over 30 languages. We are always trying to advance and push boundaries, and that’s why we’re doing this.”

To experience the new AI agent firsthand, customers can call Derya’s general customer service line at 904-420-2923 during standard business hours (Monday through Friday, 8:30 a.m. to 4:30 p.m.). Press zero to connect directly to the AI agent for general inquiries in the preferred language. Press any other button for specific category questions and the caller will go straight to a live agent.

Headquartered in Jacksonville, Florida, and with over 500,000 square feet of manufacturing space in Türkiye, Derya manufactures high-quality, precision firearms known for reliability and innovation. The company’s 15,000-square-foot U.S. facility supports both manufacturing and import operations, serving enthusiasts, professionals, and law enforcement worldwide.